Can’t Sign Into Wiz

I can't log in to Wiz at all

• If you do not have a Wiz tenant yet, please contact your sales rep.
• If you have a Wiz tenant but have never logged in, please contact your local admin to request access. Wiz Support cannot grant you such access. 
• If you have a Wiz tenant and have logged in before, try resetting your password.
• If you can't reset your password, please contact your local admin to request a password reset. Wiz Support cannot reset it for you.
• If you are the only Global Admin at your organization and can't access your Wiz tenant, please email Wiz support.

I lost access to my device or need to switch devices, but I don't have a recovery code

Follow these steps:

1. 1. Ask a Global Admin to delete your account.
   2. Remove the account from your authenticator app.
   3. Ask a Global Admin to re-invite you. This will trigger the password and MFA setup.

If you are the only Global Admin in your tenant, email Wiz support and provide us with your info and tenant details. Additional verification will be needed to complete this request.

I can't access the main doc set

1. Log in to the Wiz portal.
2. At the top right, click ❔> Documentation.
3. If you receive an error message stating {"Status":400,"message":"Email is required"}, then your Single Sign-on (SSO) tool is not configured correctly to pass email addresses when logging in to Wiz.
4. Contact your local Wiz admin. Ask them (nicely) to log in to Wiz via a local user (not via SSO) and validate that your SSO is properly configured.

If all else fails, contact Wiz support.